Last updated: August 14, 2024

Welcome to the Jardin des Érables website (https://www.jardindeserables.com/). Protecting your privacy is a priority for us. This privacy policy describes the types of information we collect, how we use it, and the steps we take to protect it in accordance with Quebec's Bill 25.

1. Collection of Personal Information
We collect personal information when you interact with our website, including when you:

Fill out a contact or order form.

Subscribe to our newsletter.

Make an online purchase.

Participate in promotions or contests.

The information collected may include:

First and last name.

Email address.

Phone number.

Mailing address.

Payment information (when making purchases).

Any other information you choose to provide.

2. Use of Personal Information
The personal information we collect is used to:

Process and manage your orders.

Respond to your requests and provide you with customer service.

Send you promotional communications if you have consented.

Improve our website and services.

3. Sharing of Personal Information
We only share your personal information with third parties in the following circumstances:

With third-party service providers who help us operate our website, process payments, or send communications (these third parties are required to respect the confidentiality of your information).

When required by law, or to protect our legal rights.

With your explicit consent.

4. Security of Information
We implement appropriate security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no data transmission or storage system is completely secure. If you have reason to believe that your interaction with us is no longer secure, please notify us immediately.

5. Your Rights
In accordance with Law 25, you have the following rights regarding your personal information:

The right to access your personal information.

The right to rectify your information if it is incorrect or incomplete.

The right to request the deletion of your personal information, under certain conditions.

The right to object to certain types of processing of your personal information.

To exercise these rights, you can contact us at the following email address: info@jardindeserables.com .

6. Cookies and Similar Technologies
Our website uses cookies and similar technologies to improve your online experience. Cookies may collect information such as your IP address, browser type, and pages visited. You can set your browser to refuse cookies, but this may affect your user experience.

7. Changes to the Privacy Policy
We reserve the right to modify this privacy policy at any time. Any changes will be published on this page with the date of update. We encourage you to review this policy periodically to stay informed of changes.

8. Contact Us
If you have any questions or concerns about this Privacy Policy or our data protection practices, please contact our Privacy Officer, Émilie Ostrout by email at: info@jardindeserables.com